New Dimension added to Harding communication "Harding College, may I help you?" Your telephone call has just been answered by an operator at the New Dimension telephone system. Installed in the American Heritage Building in early August, the system replaced the old PBX system which had become unable to handle the volume of calls to the college. A decision was then made to purchase the new system instead of another PBX. The Dimension system has been rented on a three-year basis with the eventual cost totalling less than the previous system, according to Lott Tucker, vice-president of finance. The problems, as with anything new, were many during the first months of operation. Installation of the system was delayed because the wiri ng was inadequate to handle the computerized system. Many extensions were changed causing additional confusion. In addition, many calls were lost in the system, which may have been caused by improper handling of calls on " hold," according to Mr . Tucker. However, with time, these problems were cleared up and the many advantages of the system came to light. In addition to the cost advantage mentioned above, the Dimension system speeds up the handling of calls. If an extension is busy, the computer records the information and as soon as the extension is clear, it automatically rings to signify that the line is clear. Also, a beep sounds to indicate that there is someone waiting to talk on that extension. In an office, the system is used as a loudspeaker. The new system is operated electronically, as opposed to the plug-in PBX , and is roughly one-half the size of the old system. This new innovation in telephone equipment added a new "Dimension" ·to Harding communication. ANSWERING one of the many calls re<:eived each day by the College, Gary Lowery operates the New Dimension console. Gene Ward, Computer Technician Bob Watson, MA, Special Representative 1.. 1 Watton, IS, Accountant Hermon We.t, Director, Harding Press Jeanne White, lA, Sec., Business Dept. ..., William., lA, Sec. , Art Oept. IOSIMCIIJ Wlson, Asst. to Director of Admissions Dorothy Wood",ff , Sec. , Development Office LoureliG Word, Mail Order Supervisor, Book Store Ann Wright, Sec., Development Office Mille Ycdrough, Sec., Registrar's Office Pat YOU"II. 8A, Cashier, Business Office Staff • 67
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